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HomeRefund and Returns Policy

We have a strict 30-day return policy. You have 30 days from the date of delivery to request a return. Please contact us if you have any questions about returning an item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.

  • Please note that there will be a $10 restocking fee applied to your account for any returned product.
  • To initiate a return, please contact us. Once your return request is accepted, we will provide you with a return shipping label along with instructions on where and how to send your package.
  • Please note that we cannot accept any items that are sent back to us without prior authorization.  Also, kindly note that any items returned without a copy of your invoice will not be processed.
  • If you wish to return any item, please make sure to do so within 30 business days from the invoice date.

Damages and issues

Please inspect your order upon receipt and notify us immediately of any defects, damages or incorrect items, so that we can promptly address the issue.


Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom
    products (such as special orders or personalized items), and personal care goods (such as beauty products). We
    also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have
    questions or concerns about your specific item.
  • An item with an expiration date cannot be returned after the expiration date

Final Sales

  • All sales on Glass and Disposables are final
  • After purchase, Credit will not be extended for Glass items, nor can Glass items be exchanged for other Glass
    items.
  • Unfortunately, we cannot accept returns on sale items, closeouts or cash-only items.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted,
    make a separate purchase for the new item.
  • Unfortunately, we cannot accept returns on sale items, closeouts or cash-only items.
  • An item cannot be returned if it is not in its original packaging, or its original packaging has been defaced
    (i.e., writings with permanent marker, stickers that cannot be easily/cleanly removed, etc.).
  • No item that has been opened can be returned. The only exception to this Rule is where and when an item is found
    to be defective once opened.

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or
    not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take
    some time for your bank or credit card company to process and post the refund.
  • Customers must contact the manufacturer directly concerning defective disposables.
  • Packaging can be opened or unopened to be eligible for return just not defaced.
Refund and Returns Policy

NOT FOR SALE TO MINORS WARNING: THIS WEBSITE SELLS PRODUCTS THAT CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL. FDA DISCLOSURE: THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities, and/or municipalities: States : Alabama - Arkansas - Indiana - Rhode Island - Vermont -Wisconsin. Municipalities: San Diego and Oceanside, California - Denver, Colorado - Sarasota County, Florida and Jerseyville, Illinois.

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